Privacy Policy

 At Vihaan Holiday Homes Rental LLC (“Vihaan Homes”, “we”, “us”, or “our”), transparency is one of our core values. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you access our website (“Site”) and related services (collectively, the “Services”).

This Policy also outlines your rights regarding your personal information and how you can contact us for any questions or concerns.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws and best practices.

Our Commitment to Data Protection
We are committed to the following principles:

• Vihaan Homes does not store card details. Payments are processed securely through certified third-party payment providers.
• All payment transactions are processed securely through trusted payment gateways. Your card details are transmitted directly to the payment provider via encrypted connections.
• While we implement appropriate technical and organizational measures to protect your data, no method of online transmission is completely secure, and we cannot guarantee absolute security.
• Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.
• Third-party advertisers may use cookies and tracking technologies to deliver relevant ads. These activities are not controlled by Vihaan Homes and are not covered under this Policy.

For any queries, you may contact us at contact@vihaanhomes.com.

A . Information We Collect

We collect two types of information:

1. Non-Personal Information
   This includes non-identifiable data collected automatically when you use our Services, such as:

• Browser type, device information, operating system
• IP address (anonymized where applicable)
• Pages visited, clickstream data, session activity
• Language preferences, time zones, and referring URLs

  This data is used for analytics and improving our Services.

2. Personal Information
   This includes information that identifies you or can reasonably be used to identify you, such as:

• Contact details (name, email address, phone number)
• Billing details (billing address, payment method, transaction details)
• Booking and inquiry information
• Identification documents (e.g., passport, Emirates ID, or company documents)
• IP address, geolocation, and device identifiers
• Communication records (emails, messages, or inquiries)

Any non-personal data linked to personal data will be treated as Personal Information.

B . How We Collect Information

We collect information through:

1. Your use of our Services
   When you browse our Site, create an account, make bookings, or interact with our platform, we automatically collect certain data using cookies and tracking technologies.
2. Information you provide voluntarily
   This includes data you provide when:
   • Registering or logging into your account
   • Making bookings or inquiries
   • Contacting us via email, phone, or other channels

Connecting through third-party platforms (e.g., Google, Facebook)

C . How We Use Your Information

We use your information to:

• Provide and manage our Services
• Process bookings and transactions
• Send confirmations, invoices, and service updates
• Respond to inquiries and provide customer support
• Improve and optimize our Services
• Send promotional offers, updates, and marketing communications (where permitted)
• Detect and prevent fraud or illegal activities
• Comply with legal obligations
• Analyze usage trends and develop new features

We only collect information that is necessary to fulfill our Services or comply with legal requirements.

D . Sharing of Personal Information

We may share your information in the following circumstances:

• Affiliated companies within Vihaan Homes, in accordance with this Policy
• Service providers (e.g., hosting, payment processing, analytics) who assist in delivering our Services
• Legal authorities, when required by law or to protect our rights and operations
• Third-party partners, only with your explicit consent for marketing or promotional purposes

Some service providers may operate outside your country. In such cases, we ensure appropriate safeguards are in place for data transfers.

We may also share aggregated, non-identifiable data for analytical purposes.

E . Your Rights

You have the following rights under applicable data protection laws, including the UAE PDPL:

• The right to access your Personal Data
• The right to request correction or updating of inaccurate data
• The right to request deletion of your Personal Data (where applicable)
• The right to restrict or object to processing
• The right to data portability (where technically feasible)

The right to withdraw consent at any time

F . Data Security & Incident Reporting

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

However, no system is completely secure. In the event of a data breach:

• We will notify affected users promptly
• Relevant authorities will be informed within 72 hours, where required

G . Interest-Based Advertising

We may use cookies and similar technologies to deliver personalized advertisements based on your browsing behavior.

This may include:

• Pages visited and content viewed
• Device identifiers and IP address
• Interaction with our Services

We may also use hashed (encrypted) versions of your email for advertising purposes. We do not access the contents of your emails.
H . Communications from Vihaan Homes

We may contact you via email, SMS, or calls for:

• Service-related updates (e.g., bookings, billing, support)
• Promotional and marketing communications

You may opt out of marketing communications at any time using the unsubscribe option. However, service-related communications are essential and cannot be opted out of while you are an active user.

I . Third-Party Tracking & Advertising

Third-party advertising partners may use cookies and tracking tools to measure ad performance and personalize content.

We do not control these technologies. Please refer to the respective third-party policies for more information.

J . Third-Party Links

Our Services may contain links to external websites. We are not responsible for their privacy practices, and this Policy does not apply to them.

K . Children’s Privacy

Our Services are intended for individuals aged 18 and above.

We do not knowingly collect personal data from minors without parental consent. If such data is identified, we will take immediate steps to delete it.

L . Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business requirements.

• Updates will be effective upon publication
• Significant changes will be communicated in advance where applicable

We encourage you to review this Policy regularly.

M. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data,
please contact us at: contact@vihaanhomes.com

We will make every effort to address your concerns promptly and in accordance with this Policy.

N . Compliance with UAE Personal Data Protection Law (PDPL)

Vihaan Holiday Homes Rental LLC complies with the provisions of the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its applicable regulations.

In accordance with the PDPL, we ensure that:

• Lawful Basis for Processing
  We collect and process Personal Data only where we have a lawful basis to do so, including:
  • Your consent
  • Performance of a contract (e.g., bookings and services)
  • Compliance with legal obligations
  • Legitimate business interests, where applicable
• Consent
  Where required, we obtain your clear and explicit consent before collecting or processing your Personal Data. You have the right to withdraw your consent at any time.
• Purpose Limitation
  Your Personal Data is collected only for specific, clear, and lawful purposes and is not further processed in a manner incompatible with those purposes.
• Data Minimization
  We only collect Personal Data that is relevant and necessary for the purposes stated in this Policy.
• Data Accuracy
  We take reasonable steps to ensure that your Personal Data is accurate, complete, and up to date.
• Data Retention
  Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws in the United Arab Emirates.
• Cross-Border Data Transfers
  Where Personal Data is transferred outside the UAE, we ensure that appropriate safeguards are in place in accordance with PDPL requirements to protect your data.
• Data Subject Rights (under PDPL)
  In addition to the rights outlined in this Policy, you have the right to:
  • Request information about how your Personal Data is processed
  • Request transfer of your Personal Data (data portability, where applicable)
  • Object to processing in certain circumstances
  • Request restrictions or cessation of processing where lawful
• Data Protection Officer (if applicable)
  Where required under PDPL, Vihaan Homes will appoint a Data Protection Officer (DPO) responsible for overseeing data protection strategy and compliance.

• Breach Notification
  In the event of a Personal Data breach that may result in a risk to your privacy or rights, we will notify the relevant UAE authority and affected individuals in accordance with PDPL requirements.